Knowledge Base

Categories (9)

11. IT Resources

Articles related to IT resources.
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12. Hardware & Devices

Articles related to hardware and devices, such as laptops, desktops, printers, etc.
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13. Software & Applications

Articles related to specific software and applications.
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14. Network & Connectivity

Articles related to connections to the network (wireless and wired).
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15. Accounts

Articles related to account set up and use, passwords, and access to systems.
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16. Websites & Online Services

Articles related to specific websites and online services.
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17. Security & Privacy

Articles related to security and privacy.
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91. Cinema Arts

Articles related to the Cinema Arts program.
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20. Media Services

Articles regarding Media Services provided by Point Park University.
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Articles (4)

Pinned Article Resetting your password

Instructions on how to reset your account password.

Steps to Take Before Contacting the Help Desk

Recommended steps to take before submitting a service request to the IT Helpdesk to ensure the best resolution times for you.

How To Set Up the Microsoft Authenticator App

Instructions for setting up the Microsoft Authenticator App.

Help Desk Hours and Location

Hours that the IT Help Desk is available for on-site and remote support.