Outlook for Mac - Add a Mailbox

Summary

How to add mailboxes to Outlook that you have been granted access to. This includes: departmental mailboxes, delegate access to another user's mailbox, calendar, contacts, etc.

Body

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Step 1 - Open Outlook

Open Outlook for Mac, then in the top left corner of the outlook window, click on the Tools tab.

Step 2 - Locate Accounts tab

In the Tools tab, click on the Accounts icon.
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Step 3 - Select email address

On the left side of the account window, click on your email address to select it.

Step 4 - Go to Advanced settings

Then in the bottom right corner of the window, click on the Advanced button.
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Step 5 - Go to Delegates

At the top of the new window, select the Delegates tab.

Step 6 - Select +

In the section Open these additional mailboxes select the + symbol
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Step 7 - Search for mailbox

In the new window that appears, click on the search bar and type in the name or address of the mailbox you are trying to add.

Step 8 - Add mailbox

Select the needed address from the search list, then click Add.
 
Note: If, after clicking "Add" a message appears prompting you to contact the user for permission, this means that you do not have permission to access that mailbox. Contact the IT Help Desk at helpdesk@pointpark.edu if this issue appears, and request access to the needed account.

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Step 9 - Confirm adding the mailbox

On the Accounts window, the added account should show up in the list "Open These Additional Mailboxes". Select OK to close the window.

Details

Details

Article ID: 4276
Created
Mon 2/23/26 10:21 AM
Modified
Fri 3/20/26 2:35 PM